Privacy Policy

Pharma Depot is dedicated to protecting your privacy. You can browse our website without providing personal information. However, we do collect technical data like IP addresses, browser types, and time spent on the site to improve our services and ensure security.

We will only ask for personal details (such as your name, address, and email) when responding to inquiries, running promotions, conducting surveys, processing applications, or enrolling you in our services. This information will only be used by Pharma Depot and not shared with third parties unless required by law. We may share your details with our parent company, affiliates, or third-party service providers (e.g., delivery services).

We respect your privacy and protect your personal data according to the Data Privacy Act of 2012 and other Philippine laws. Personal data includes any information that can directly identify you.

This policy explains how we collect, use, share, and store your personal data. It also provides instructions if you want us to change or stop using your personal information.

Pharma Depot collects, uses, stores, and retains your personal data to ensure compliance with our company policies, goals, and legal obligations. This process is necessary for fulfilling specific, declared purposes and to adhere to regulatory requirements as an employer, data controller, processor, and third party.

In general, we use your data for the following purposes:

• To enhance your online shopping experience.
• To process and confirm your orders, including identifying and contacting you for order verification.
• To create a Pharma Depot account, where you can:
• Store items in your shopping cart between visits.
• Speed up checkout for faster purchases.
• Check the status of your orders and view past ones.
• Track your loyalty card points.
• Update your account details and profile.
• Save multiple shipping addresses for family and friends.
• To allow you to leave reviews for our products and services.
• To enable you to subscribe or unsubscribe from our e-newsletters.
• To generate statistical insights and perform research to improve customer experience and satisfaction.
• To respond to specific complaints, inquiries, and requests.
• To provide customer care and ensure the timely and efficient delivery of services while monitoring quality and security.
• To send you updates on promotions, loyalty offers, discounts, and other relevant notifications (which you can opt-out of anytime).
• To comply with legal and regulatory requirements, including obligations under laws and regulations from agencies like NPC, BIR, Pag-IBIG, PhilHealth, SSS, and others.
• To perform any other processing or disclosure required by law or regulations.

This website engages a third-party service to analyze web traffic data for us. This service does not use cookies or web beacons. However, in order to provide better service and more secure service, the use of “cookies” shall be done on occasion. A “cookie” is defined as a small piece of information stored into your PC by the website using your web browser for administrative purposes and the like. No cookie shall contain information allowing the Host to contact visitors to the Site without their permission.

Visitors to the site may tweak their Browser settings in order to prevent cookies from being set. However, visitors who do such may be unable to access certain features of this website.

Data generated is not shared randomly with any other party but only to those that Pharma Depot deems it necessary at its sole discretion in order to benefit you and improve your shopping or browsing experience. For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:

• Your IP address,
• The search terms you used,
• The pages and internal links accessed on our site,
• The date and time you visited the site,
• Geolocation,
• The referring site or platform (if any) through which you clicked through to this website,
• Your operating system, and
• Web browser type.

Use the options in your web browser if you do not wish to receive cookies or if you wish to set your browser to notify when you receive cookies. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website/mobile application.

When you download or use our Pharma Depot App, we may receive information about your location and your mobile device including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.

Most mobile devices provide users with the ability to disable permissions (e.g., location services). Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

From time to time, we will provide links to third-party websites or advertisements that contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should also review. Pharma Depot's Privacy Policy does not apply to such other sites or to the use that those entities make of your information. Pharma Depot has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.

As a general rule, we are not allowed to share your data to third parties except in circumstances as noted below.

By giving your consent, you authorize Pharma Depot to disclose your personal data to accredited/affiliated third parties or independent non-affiliated third parties, whether local or foreign in any of the following circumstances:

• As necessary for the proper execution of processes related to the declared purposes in this Privacy Policy.
• The use or disclosure is reasonably necessary, required, or authorized by or under the law (such as for criminal investigation, as requested by the court of law).

This means we might provide your personal data to the following:

• Our affiliates, subsidiaries, partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors;
• Law enforcement and government agencies;
• All other third parties we deem necessary with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy policy.

However, these companies may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose.

Pharma Depot is very sensitive to privacy issues, and we are especially careful in any communications with one of our most treasured customers – children. Pharma Depot would never collect personal data from children directly, without the parent’s consent.

Personal data collected from children is used solely by Pharma Depot or other entities that provide technical, fulfillment or other services to Pharma Depot. For example, such entities may provide services, such as, improving our services/websites, and fulfilling requests or administering promotions. These personal data are not sold.

Meanwhile, we urge parents to regularly monitor and supervise their children’s online activities.

We take reasonable steps to make sure that your personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce our Privacy Policy within Pharma Depot, and we have implemented technological, organizational and physical security measures to protect your personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:

• We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.
• We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality.
• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• Any personal data that you provide on the website/mobile application is initially processed and stored by Pharma Depot using a secured connection, only authorized Pharma Depot personnel can then access and download your personal data from the website.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

We reserve the right to retain and keep the information we gathered from you in our facilities located in the Philippines while you are a customer or until we no longer need it for business, tax, or legal purposes or unless you request your personal data to be deleted in the system or when your personal data may be necessary to resolve disputes, or if Pharma Depot is required to do so by law or in good faith; provided that such action is necessary to comply with a legal obligation and/or protect and defend the rights or property of Pharma Depot or its affiliates. If Pharma Depot is required to retain any portion of your personal data for such purposes, it shall use reasonable efforts to limit such data to what is necessary to accomplish the particular purpose.

When we dispose of your personal information, we use reasonable procedures to destroy it or make it unreadable (such as shredding or by wiping electronic data). Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage locations.

From time to time, it may be necessary for Pharma Depot to change this Privacy Policy. If we change our Privacy Policy, we will post the revised version here and it will take effect immediately, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent unless required by law.

To exercise your rights which include the right to access, modify, erase, and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedback on this Privacy Policy, and/or complaints to Pharma Depot, you may reach us through our “Contact Us”/”Customer Service” menu on this website/mobile application, or through a written letter via email to our Data Protection Officer (DPO).