Welcome to Pharma Depot (https://pharmadepot.online/). By accessing or using our online platform, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

1. General Information

• 1.1 Company Name: Epickmeup Inc.
• 1.2 Website: https://pharmadepot.online/
• 1.3 Products and Services: We offer a wide range of pharmaceutical products, including prescription and over-the-counter medications, vitamins, supplements, and other health-related items.
• 1.4 Regulatory Compliance: We strictly adhere to all local and international regulations, including the guidelines set by the Food and Drug Administration (FDA) and other regulatory bodies governing the sale and distribution of medications and health products.

2. Access to Website or Platform

• 2.1 Eligibility: The platform is available for use only by individuals who are 18 years of age or older.
• 2.2 Account Registration: To make purchases or access certain features, you must sign up and create an account. By registering, you confirm that you meet the age requirement and provide accurate personal information.
• 2.3 Account Security: You are responsible for maintaining the confidentiality of your account details, including your username and password. Any activity on your account is your responsibility.

3. Purchasing Products

• 3.1 Order Process: Customers can place orders for medications and health products directly through our platform. Simply browse our catalog, select the items you wish to purchase, and proceed to checkout.
• 3.2 Payment Methods: We accept a variety of secure payment methods, including credit cards, debit cards, cash on delivery, and online wallets. Payments are processed through secure channels to protect your personal and financial information.
• 3.3 Shipping and Delivery: We offer delivery services across the National Capital Region (NCR). Delivery times vary based on your location, and fees are disclosed during checkout. Please refer to our Shipping Policy for more details on delivery times and charges.
• 3.4 Order Confirmation: Once your order is placed, you will receive an order confirmation. Please review the details carefully, as any discrepancies should be reported to us immediately.

4. Order Acceptance and Processing

• 4.1 Prescription Medications: Orders for prescription medications will only be processed upon receipt and verification of a valid prescription from a licensed healthcare provider.
• 4.2 Non-Refundable/Non-Returnable Products: Due to the nature of pharmaceutical products, medications that have been dispensed cannot be returned or refunded, unless the product is defective or incorrect. We encourage you to verify your order before completing the purchase.
• 4.3 Backordered or Unavailable Products: If an ordered product is unavailable, we will notify you promptly and either offer a suitable replacement or process a refund if applicable.

5. Customer Privacy Protection

• 5.1 Information Collection: We collect personal information such as your name, contact details, medical history, and payment information to process your orders and enhance our services.
• 5.2 Data Protection: Your privacy is a top priority. We implement industry-standard security measures to protect your data and comply with all applicable data protection laws.
• 5.3 Use of Data: Your personal and medical information will only be used for order processing, customer support, and improving your experience on our platform. We do not share your information with third parties unless required by law.

6. Disclaimers and Limitation of Liability

• 6.1 Misuse of Medications: Epickmeup is not liable for any injuries, accidents, or complications arising from the misuse or improper use of medications purchased through our platform. It is essential to follow your healthcare provider's instructions when using any medication.
• 6.2 Medical Advice Disclaimer: The information provided on our website is intended for general informational purposes only and should not be construed as medical advice. Always seek the advice of your physician or healthcare provider regarding any medical condition or before starting any new medication.
• 6.3 Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased through our platform.

7. Changes and Termination of Terms

• 7.1 Modifications to Terms: Epickmeup reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." It is your responsibility to review these terms periodically.
• 7.2 Termination of Services: We may suspend or terminate access to our platform for users who violate these Terms and Conditions or engage in fraudulent or illegal activities.

8. Acceptance and Acknowledgment

By registering, logging in, or making a purchase on our platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. You will be required to confirm your acceptance during registration or checkout.

9. Legal and Jurisdiction

• 9.1 Jurisdiction: These Terms and Conditions are governed by the laws of the National Capital Region (NCR), Philippines. Any disputes arising from these terms shall be resolved in the competent courts of Metro Manila.
• 9.2 Regulations on Online Medication Sales: We comply with all applicable local laws, including restrictions on the online sale of certain medications. It is your responsibility to ensure that the medications you purchase are legal in your jurisdiction.

10. Contact Information

• Email: [email protected]
• Phone: 09302505320
• Office Address: Stall 4&5, Bambang St. Santa Cruz, Manila 1003, Metro Manila

Prescription Medications

• Non-returnable unless there is a dispensing error or damage (tampered packaging).
• Report issues within 48 hours.

Over-the-Counter (OTC) Medications

• Returnable if unopened, in original packaging, and within 7 days with a receipt.
• Non-returnable once opened.

Medical Supplies and Equipment

• Returnable if unopened and unused, within 7 days with a receipt.
• Non-returnable if opened or personal-use items like thermometers or syringes.

Defective or Recalled Products

• Returnable for a refund or exchange, no matter the condition.

Return Eligibility

• Requests must be made within 3 to 5 business days of attempted delivery.
• You must provide the original receipt or proof of purchase.
• Eligible for return if:
  • The recipient refuses the order.
  • The order couldn't be delivered due to an incorrect address or unavailable recipient.

Non-returnable Items

• Opened or tampered medications.
• Temperature-sensitive items that were stored improperly.
• Prescription-only medicines or controlled substances.
• Items marked as non-returnable (e.g., vaccines, personalized products).

Return Process

• Contact us via email or customer support.
• Provide your tracking number, reason for return, and photos if damaged.
• We will arrange a pick-up or ask you to return the items to a Pharma Depot branch.
• You’ll receive a return confirmation once processed.

Refunds

• Eligible returns will be refunded to the original payment method.
• Delivery fees are non-refundable if the issue is due to an incorrect address or client-side errors.
• Refunds will be processed within 5 to 7 business days.

Re-Delivery Requests

• Re-delivery fees apply for returned items.
• Provide accurate recipient details for re-delivery.

What You Need for Returns

• Valid receipt or proof of purchase.
• Prescription label or medication bottle for prescription-related issues.

Contact Us

For questions or assistance, contact us at:

• Email: [email protected]
• Hotline: 09302505320